This Refund & Withdrawal Policy summarizes the refund and withdrawal terms that apply to Content purchased from AL GROUP LLC ("Provider") through https://www.algroup.it/. These terms form part of, and must be read together with, our Terms & Conditions (in particular Articles 6 and 8.6).
The Customer shall have the right to withdraw from the purchase of Contents within 14 (fourteen) days from the purchase by sending a communication via email.
In case of withdrawal, the Customer will receive a refund of the amount paid, and the Provider will block any access to the Contents purchased by the Customer.
The Customer acknowledges and expressly accepts that, if the use of the purchased Content begins immediately, and in any case before the 14 days from the purchase, the Customer cannot exercise the aforementioned withdrawal under the law. The use of the Contents is considered to have started before the 14 days for the exercise of withdrawal, in any case, where the Customer or another person authorized by them has viewed even just 1% of the Content. The Customer acknowledges and accepts that in the event of any dispute raised against the Provider, the Provider will immediately block access to the Contents.
Following the withdrawal exercised within the terms and conditions of Article 6 of the Terms & Conditions, the Provider will refund the amounts paid by the Customer within 30 (thirty) days from the date of receipt of the withdrawal notice. It is understood that, beyond the aforementioned period, the Customer cannot exercise the right of withdrawal and will, therefore, be required to pay the entire registration fee. To avoid any doubt, it is specified that, in the absence of withdrawal within the specified terms, the obligation to pay the price exists regardless of the actual complete use of the Contents.
In the case of installment payments by the Customer for the purchase of Contents, the Customer expressly agrees to use the Content gradually and directly proportional to the number of paid installments. With each payment, a new part of the Content will be unlocked, and only with the final payment will the entire Content be unlocked. Failure to pay the installments according to the established terms (one installment per month) is considered a violation of the terms and conditions. Therefore, the Provider has the right to claim what was granted with the Contents and has the right, in any case, to block the remaining parts of the unpaid Content. The Customer undertakes to reimburse the Provider for all costs resulting from their non-compliance, including the costs and legal expenses necessary for blocking and/or deactivating the Contents and/or recovering the Provider's credits.
The Provider grants the Customer the only and unique "Zero Risk Guarantee," which, if specified in the sale of each Content, allows the Customer to obtain a refund of the purchase of the Content. This is subject to the Customer proving to the Provider, by sending a registered letter to the company address (AL GROUP LLC, 30 N Gould St Ste R, Sheridan, Wyoming, 82801, 38-4296244), the actual completion and participation in the Content, the full application of all procedures indicated in it, and the total absence of monetary gains resulting from such actions, for a period not less than 90 days. This guarantee mechanism is applicable within a maximum of 180 days from the date of purchase of the Content.
To exercise the right of withdrawal or request a refund, send a written communication via email to supporto@ldpgroup.it, indicating your order details. For the Zero Risk Guarantee, send the required registered letter to AL GROUP LLC, 30 N Gould St Ste R, Sheridan, Wyoming, 82801, USA. Approved refunds are processed through the original payment method via our payment processor, Stripe Inc.